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WeddersKart

Refund Policy

This policy covers money paid to WeddersKart by vendors. Couples never pay us anything, so nothing here applies to you — money you pay a vendor is governed by that vendor's own terms, which you should agree in writing before paying an advance.

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1. Scope

This policy applies to subscription plans, lead credit packages and featured placements purchased from WeddersKart.

It does not apply to payments between a couple and a vendor. We do not hold those funds, take a cut of them, or have the ability to refund them. If a vendor cancels on you, your remedy is against that vendor under the contract you signed with them.

2. Subscription plans

2.1 Within 7 days

If you cancel within 7 days of the first payment on a new plan, we refund on a pro-rata basis for the unused portion of the month, less the value of any leads already delivered to you, charged at the standard per-lead rate for your category.

If no leads were delivered, the refund is the full amount.

2.2 After 7 days

Monthly subscriptions are not refundable after the first 7 days. You can cancel at any time to stop the next renewal — your plan then continues to the end of the period you have already paid for, and downgrades to the free tier after that.

We do not delete your profile, reviews, portfolio or lead history when a plan lapses.

2.3 If we are at fault

If a platform failure prevented you from receiving leads for more than 48 consecutive hours in a billing period, we credit the affected days to your next invoice without you having to ask. If you would rather have the money back, tell us and we will refund it.

3. Lead credit packages

Unused lead credits are refundable within 30 days of purchase. Used credits are not, because the lead has already been delivered to you and the couple has already been contacted.

  • Refund amount = unused credits × the per-credit price you actually paid for that package
  • Requests after 30 days are not refunded, but credits never expire — you can keep using them
  • Credits are non-transferable between accounts

4. Leads we refund automatically

You should not pay for a lead that was never a real enquiry. We credit these back without you having to ask, usually within 24 hours of detection:

  • The mobile number is invalid, unreachable or fails verification
  • The enquiry is a duplicate of one you already received from the same person within 24 hours
  • The enquiry is for a category or city you do not serve — a routing error on our side
  • Our moderation team flags the lead as spam or bot-generated
  • The person is a competitor or a supplier prospecting rather than a customer

4.1 Disputing a lead

If you believe a lead you were charged for falls into one of the categories above, raise it from the lead detail screen in your dashboard within 7 days. We review against our delivery logs and respond within 3 working days.

We do not refund leads simply because the customer chose another vendor, did not answer the phone, or had a budget below what you hoped. Those are ordinary commercial outcomes, and a platform that refunded them would have to charge considerably more per lead.

5. Featured placements

Featured placements are sold against limited inventory for a specific category and city, so buying one takes a slot another vendor could have had.

  • Cancel within 48 hours of purchase and before the placement goes live: full refund
  • After the placement is live: pro-rata refund for unused full days, less a 10% administration fee
  • If we fail to display your placement for more than 24 hours, those days are refunded in full
  • If your account is suspended for a policy breach, placements are cancelled without refund

6. How to request a refund

Email hello@wedderskart.com from the address registered to your vendor account, or raise it from your dashboard billing page. Include the invoice number and the reason.

  • We acknowledge within 24 hours
  • We decide within 5 working days
  • Approved refunds are issued to the original payment method within 5–7 working days
  • Razorpay may take a further 2–3 working days to reflect it on your statement

7. Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback costs us a fee regardless of outcome and takes considerably longer to resolve than an email.

Accounts with an unresolved chargeback are suspended pending resolution. If a chargeback is found to be unwarranted, we may recover the associated bank fees.

8. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law. If you believe we have handled a refund unfairly, you can escalate to the appropriate Consumer Disputes Redressal Commission.

Questions about this policy?

Write to hello@wedderskart.com or 3rd Floor, Prestige Tech Park, Marathahalli, Bangalore, Karnataka 560103, India. We respond to written queries within 30 days as required under Indian law.

See also: Privacy · Terms · Refunds · Vendor Agreement · Cookies